Forum Discussion

sonnam265's avatar
sonnam265
Frequent Visitor
8 years ago

Dashboard refreshing keeps showing timeout

Hello,

I encountered an issue when using on-premise gateway to refresh PowerBi Dashboard.
I used it for the last 6 months and already updated the newest version in September and it worked very well.
However from last 04 days, the refreshing became weird: Refreshing icon kept spinning forever and displayed timeout/explicit.

Is there any update/change from Microsoft/PowerBI Service?

On-premise gateway version: 14.16.6480.1

 

4 Replies

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Microsoft Employee
    8 years ago

    Hi sonnam265,

     

    1. Please check the status of the Gateway;

    2. Please check the credentials in the Power BI Service.

    3. Try to make the TLS/1.1 1.2 as default. Please refer to: powerbi-gateway-onprem (Support for TLS 1.1/1.2).

     

    Best Regards!

    Dale

    • sonnam265's avatar
      sonnam265
      Frequent Visitor
      8 years ago

      Hi, I adjusted to TLS 1.1 1.2 but the refreshing still takes so long and could not finish.

       

      I can download the pbix file to my computer and refresh it (taking 1-2 minute to refresh).
      But when I published, it would take forever to load...