Forum Discussion
Couldn't update the group
Hi
The customer wants admin permissions on a Power BI workspace group.
When I try to change his group member from "member" to "admin", and save it, it gives me this error:
Please try again later or contact support. If you contact support, please provide these details.
Anybody else had the same issue before and could help me please?
It seems related to this bug:
http://community.powerbi.com/t5/Desktop/Couldn-t-create-the-group/m-p/103299#M43258
They assume it could be working using a Power BI Pro-account considered an FTE, but that didn't help.
Could anabody elaborate on how Power BI knows who is an FTE or not please?
13 Replies
DimitriNoyen I'm not having any issues with this. What is the companies relationship to MSFT? Does it fall into that scenerio that you link to, where they would fall under certain enforced limitations?
Hi Anonymous, thanks
The customer is a regular customer having Microsoft technologies, such as SSIS/MD-cubes/PowerBI (including pro-accounts).
What exactly are you referring to by relationship please?
I found the limitations (having pro-account and being FTE) on the other post, so those could be not applicable.
The customer has pro-accounts and they are FTE's (if they mean full-time equivalents with it in the other post). Not sure if my understanding of FTE is correct, but I read it in the other blog. Please correct me if I'm wrong.DimitriNoyen The other post is specific to MSFT vendors, as such they must have had some access to the MSFT tenant and I'm guessing creating Groups was an issue.
It sounds like this company doesn't fall into that scenerio. I can't replicate the issue that you describe.
v-ljerr-msftMicrosoft Employee
Hi DimitriNoyen,
It seems a temporary issue which has been fixed. Could you go to check if you can edit your group now?:smileyhappy:
Regards
- Thanks for the feedback, but still the same issue...
Something went wrong.Couldn't update the group
Please try again later or contact support. If you contact support, please provide these details.Activity IDd02fec00-b58a-4965-984d-67cfbbc14049Request ID69bac2e0-eb9c-d058-cf07-509280be3732Correlation ID404da5d1-1018-bc8c-3e7c-8a855b44429bStatus code500TimeMon Feb 06 2017 08:52:22 GMT+0000 (GMT Standard Time)Version13.0.1700.1121FYI:
- I also tried deleting and adding the workgroup member again, but unfortunately the same issue.
Same issue here. Looks to be consistent with no fix.
Activity ID: ba4c9831-42cf-4a11-9f3d-47658d5a723e
Request ID: abf9c2ca-70a9-423f-4951-755cead44228
Correlation ID: 37fffa5b-2e87-02fa-09a1-df475588d195
Status code: 404
Time: Mon Feb 06 2023 09:08:10 GMT-0700 (Mountain Standard Time)
Service version: 13.0.19958.49
Client version: 2301.4.12022-train
Cluster URI: https://wabi-canada-central-b-primary-redirect.analysis.windows.net/I had the same issue but was able to workaround by granting the access with a different account.
This worked without any problems just seconds after I tried multiple times with my first account.Try coping the email address and pasting it in the field instead of selecting from the list. It's weird but works without any issue.
