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Anonymous's avatar
Anonymous
Not applicable
9 years ago
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Couldn't load the schema for the database model

Hi,   I have a Dashboard under the client administrator account. This works with no problemems. With the Enterprise gateway the data is refreshed from a on-demand SQL Server. This dashboard i have...
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  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    9 years ago

    Hi Anonymous,

     

    Did the error throw out when free or pro trail users out side of the organization access the dashboard? If that is a case, we have reported the same issue internally. Normally, the free users should get the 'Pro License Required' dialog instead of the error message. I will keep an eye on this issue and update to you if I get any feedback.

     

    Best Regards,
    Qiuyun Yu

v-qiuyu-msft's avatar
v-qiuyu-msft
Icon for Community Support rankCommunity Support
9 years ago

Hi Anonymous,

 

Did the error throw out when free or pro trail users out side of the organization access the dashboard? If that is a case, we have reported the same issue internally. Normally, the free users should get the 'Pro License Required' dialog instead of the error message. I will keep an eye on this issue and update to you if I get any feedback.

 

Best Regards,
Qiuyun Yu

Anonymous's avatar
Anonymous
Not applicable
9 years ago

The issue had still to do with the license type. The user didn't have the pro-license.