Forum Discussion

philipm's avatar
philipm
New Member
10 years ago
Solved

Couldn't load the data for this visual - for users outside organization

I have created a report with direct query access to the datasource.

When sharing the dashboard with users of my organization it's working fine.

 

But when sharing it with users outside of my organization, the users have access to the dashboard, but no data is shown in the visuals. An error message is shown.

 

I have configured the datasource in the report and the gatway to the database as public, but it doesn't helps.

Can anyone help me?

 

Here the error message:

 

Couldn't load the data for this visual
 
Couldn't retrieve the data for this visual. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.
Http Status Code401
Activity ID73b81716-f534-408e-98ae-480a0975a461
Correlation IDe56e3d0c-6935-51e6-9e62-4a45e990f434
Request ID39b24194-d1ba-0375-ae7c-9769829b2f25
TimeThu Aug 18 2016 11:00:57 GMT+0200 (W. Europe Standard Time)
Version13.0.1605.328

 

  • philipm do you have RLS enabled on the data source ? if yes then it currently is not supported for sharing outside organisation.

3 Replies

  • ankitpatira's avatar
    ankitpatira
    Icon for Community Champion rankCommunity Champion

    philipm do you have RLS enabled on the data source ? if yes then it currently is not supported for sharing outside organisation.