Forum Discussion
Can't view report visuals
Hi all,
I am having a nightmare when sharing reports with people within my company and can't figure out how to fix it, i've tried everything.
There is a user who has been set up with a Power BI licence, and when I share the report all of the visuals show 'network error encountered, please check your connection'. There is no network error, the internet works fine in the office. I have given permissions to the person I am sharing with and can't figure out why it won't let them view it. Has anyone had this problem too?
This is the error message that comes up if it means anything:
Http Status Code: 401
Activity ID: 8d3a1bbe-a83f-4944-9a6f-0056443ae5ae
Correlation ID: 6c09cad6-6069-71ed-d50f-7e85fd7473d7
Request ID: 6b1323be-175f-636a-7696-b3773421c114
Time: Wed Apr 02 2025 11:30:38 GMT+0100 (British Summer Time)
Service version: 13.0.25588.46
Client version: 2503.4.23583-train
Cluster URI: https://wabi-uk-south-b-primary-redirect.analysis.windows.net/
Thankyou for your help!
Hi samblackshaw28,
So, in this case you case, if you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues
6 Replies
Hello samblackshaw28 ,
Maybe there's a row level security that is preventing him from seeing the data or there's object level security.
Hi, thanks for your reply. I have just checked and there is no RLS or any security/permission restrictions on the report.
Hi samblackshaw28 ,
The error code 401 corresponds to unauthorized access.
As pointed by Idrissshatila , this can be due to RLS.
You can ask the admin to give your ID permission to access the data and hopefully, you will be able view the report.To know more about RLS refer this
https://learn.microsoft.com/en-us/fabric/security/service-admin-row-level-securityHope this helps
Hi, thanks for your reply. I have just checked and there is no RLS or any security/permission restrictions on the report.
Hi samblackshaw28,
So, in this case you case, if you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues
Hi samblackshaw28 ,
Since we didnt hear from you. I hope you were successfully able to create the support ticket.
If you need any assistance in raising the ticket let us know.
Thank you for reaching out
