Forum Discussion
Cannot register using work E-Mail | E-Mail not found in @###.com
Hello,
I am having issues signing up for the free version of Power Bi Service. Whenever I try to sign up using my work E-Mail I get the massage saying that my E-Mail was not found within my Organisation. However the E-Mail works just fine in general and I used it to sign up for this forum.
I was under the impression that the free version does not require a Office 365 account. Is that not the case? And if it requires one, would that be linked to additional costs?
8 Replies
Hi,
1. The registration does not require Office 365 subscribtion - any working e-mail should do.
2. I had similar issue and my sys-admin fixed some settings with Azure Active Directory - something that had to do with the email address (although we didn't have Office 365 subscribtion, but it helped)
Hope this helps
Good luck
Michael
Hi Pascal
What happens is that when the first person from your organization signs up to Power BI, in the background it creates an Azure Active Directory which is actually part of Office 365.
So as Anonymous correctly indicated you would need the person who is the Admin for your Power BI / Office 365 subscription have a look into the Azure Active Directory settings and what needs to be configured.
When I set mine up personally I did not have to do anything as I did receive the required email.
Hi,
Regarding this issue. I would like to setup a Power BI account but the company does not have Office 365 nor Azure. The company email is managed on prem.
I've been trying to find a place where I can see what "work email" means.
Because you can have a company email based on something other then Exchange.
Also if the company has Exchange and not Office 365, does Power BI work?
I did a test with a company email and I got an error.
Do I have to have Azure AD in order for this to work? Do I need to have Exchange online?
Thx,
Miguel
Hi moliveira
You do not need exchange or Azure or Office 365 to start it will create the Azure Active Directory for you in the background.
And when I signed up I was and still am using another email provider and it send me the confirmation emails to sign up. So just make sure that you are receiving all emails.
I am experiencing the same problem. My company domain is with Godaddy; but I am using the hosted email service provided by Zoho, i.e., there are no email accounts created on Godaddy servers but all of them are on Zoho servers.
When I try to sign up for free to Power BI I get the message that my user could not be found within my organization and then propmts a link below to sign in to my email within my organization which takes me to Godaddy.
Can you spot in my account what my problem might be?
Cheers,
- I am using Zoho and have not had any issues when receiving emails from Power BI.
It would appear that your DNS for your MX records are not pointing to the Zoho servers
