Forum Discussion

miloooooz's avatar
miloooooz
Microsoft Employee
4 years ago
Solved

Cannot load model

I got this error when I try to open the report I published to PBI service. At the very beginning I thought it was me not connect my database to service, but the error still exists after I setup the data source credential. I have no idea what is going on. Any help would be appreciated.

 

 

Underlying Error: PowerBI service client received error HTTP response. HttpStatus: 400. PowerBIErrorCode: QueryUserError
QueryUserError: Login failed for user '<token-identified principal>'.. The exception was raised by the IDbConnection interface.
Correlation ID: a965fed1-a08d-052f-ce16-332c54684790
Activity ID: bc55f587-63e2-4bc7-a8f0-60c025bb57cb
Request ID: a9cdf434-5a41-f8b3-3eec-c892b46e6178
Time: Sun Sep 26 2021 15:15:17 GMT+0800 (China Standard Time)
Service version: 13.0.16890.50
Client version: 2109.4.07853-train
Cluster URI: https://df-msit-scus-redirect.analysis.windows.net/

 

 

  • aj1973's avatar
    aj1973
    4 years ago

    Indeed you need a gateway, On premises Gateway. Or use that personal Gateway installed in your Laptop. But if the source is not in your Laptop then you need a to install an On-Prem Gateway

7 Replies

  • ponnusamy's avatar
    ponnusamy
    Solution Supplier

    miloooooz : I would re-publish the report and try again. In the past, I had similar issues resolved by re-publishing.

     

    If this post helps, then please consider Accepting it as the solution, Give Kudos to motivate the contributors.

    • miloooooz's avatar
      miloooooz
      Microsoft Employee

      I tried and it still doesn't work, really weird.

      • aj1973's avatar
        aj1973
        Community Champion

        Hi miloooooz 

        Can you refresh the report in your desktop? What type of source is it? Does it need a Gateway?