Forum Discussion

CNR's avatar
CNR
Advocate I
9 years ago

Cannot create a group

Hi,

 

I am having problems trying to create a group on a client solution. I get the following message:

 

"Couldn´t create the group. Please try again later or conact support. Status code 500"

 

I can see that others have had the same issue in the past:

 

https://community.powerbi.com/t5/Service/Cannot-create-a-group/m-p/51769#M10864

 

However, no definite solution was provided in the above linked thread.

 

Does anyone know what´s causing this problem and how to fix it?

 

/Casper

 

 

 

Need Help

5 Replies

  • ankitpatira's avatar
    ankitpatira
    Community Champion
    9 years ago

    CNR Ability to create group workspace is only available with Pro account so make sure that your account type is power bi pro.

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    CNR Check out this post done awhile ago by Ginger Grant. It outlines the necessary licensing. The small tidbit, is it requires Exchange Online to be licensed along with the Pro Power BI license.

    Read through that, and see if you can determine the issue.

  • MartinH's avatar
    MartinH
    New Member
    9 years ago

    I have pro and getting the error! :smileymad:

     

     

     

    ---
    Something went wrong.
     
    Couldn't create the group
    Please try again later or contact support. If you contact support, please provide these details.

     

    Activity ID6e50aa77-a3b3-4dee-b94c-83d33c8eac97
    Request ID5c035fa8-281b-46b3-7596-3efe8aabf5b4
    Correlation ID4fe91b70-f274-a93d-98fd-3ebff502d35c
    Status code500
    TimeWed Oct 12 2016 10:53:05 GMT+0100 (GMT Daylight Time)
    Version13.0.1700.324
    Cluster URI https://wabi-north-europe-redirect.analysis.windows.net 
    • Vicky_Song's avatar
      Vicky_Song
      Impactful Individual
      9 years ago

      CNR, MartinH, I'm trying to involve other senior engineers, will post here once I got any updates.

      • CNR's avatar
        CNR
        Advocate I
        9 years ago

        Hi Vicky,

         

        That sounds good. You can also contact me at [email protected]. Let me know if I need to open a support ticket as it as an urgent matter

         

        Have a nice day

         

        /Casper