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Anonymous's avatar
Anonymous
Not applicable
8 years ago

Cancellation occurred while sending or receiving a request

Hi Power bi,

 

i'm with a problem to refresh my dashboards.


Cluster URI: WABI-BRAZIL-SOUTH-redirect.analysis.windows.net

ID da atividade: 7c5f8796-d817-493b-8ccd-37cfc799760c

Solicitar ID: af0821a1-9f19-b78e-73a4-0cc5d02f0a8c

Hora: 2018-08-27 13:29:04Z

 

I have already updated the gateway, check log archives and check firewall permissions

 

I need help!!!

6 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Hi Power bi,

     

    i'm with a problem to refresh my dashboards.


    Cluster URI: WABI-BRAZIL-SOUTH-redirect.analysis.windows.net

    ID da atividade: 7c5f8796-d817-493b-8ccd-37cfc799760c

    Solicitar ID: af0821a1-9f19-b78e-73a4-0cc5d02f0a8c

    Hora: 2018-08-27 13:29:04Z

     

    I have already updated the gateway, check log archives and check firewall permissions

     

    I need help!!!

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Hi Anonymous,

     

    Please share more detailed information to help clarify your scenario.(e.g snapshot, detail error message, refresh history, gateway log...)

     

    BTW, have you add calculate columns to your dataset and apply filter on them? If this is a case, it seems like a known issue which support page listed. You can take a look at following link to know more about this.

    Power bi support

     

    Users may experience refresh failures for datasets that use the clustering feature over filtered data. As a workaround, users can remove the calculated columns generated by the clustering feature. Engineers are working to deploy a fix. Next update @ 8/28/18 at 15:00 PDT

     

    Regards,

    Xiaoxin Sheng

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Thanks to try help me!

       

      This is the error occurred, i have nothing of metrics.

       

       

      • Anonymous's avatar
        Anonymous
        Not applicable
        8 years ago

        Hi Anonymous,

         

        Can you please share more details informations? I can't found something specific in your snapshot.

         

        Tools for troubleshooting

         

        Spoiler

        Tools for troubleshooting

        Collecting logs from the gateway configurator

        There are several logs you can collect for the gateway, and you should always start with the logs. The simplest way to collect logs after installing the gateway is through the user interface. In the On-premises data gateway user interface, select Diagnostics and then select the Export logs link near the bottom of the page, as shown in the following image.

        On-prem-data-gateway-UI-logs

        Installer logs

        %localappdata%\Temp\On-premises_data_gateway_*.log

        Configuration logs

        %localappdata%\Microsoft\On-premises Data Gateway\GatewayConfigurator*.log

        On-premises data gateway service logs

        C:\Users\PBIEgwService\AppData\Local\Microsoft\On-premises Data Gateway\Gateway*.log

        Event Logs

        The On-premises data gateway service event logs are present under Application and Services Logs.

        On-prem-data-gateway-event-logs

        Fiddler Trace

        Fiddler is a free tool from Telerik that monitors HTTP traffic. You can see the back and forth with the Power BI service from the client machine. This may show errors and other related information.

        Refresh History

        When using the gateway for a scheduled refresh, Refresh History can help you see what errors have occurred, as well as provide useful data if you need to create a support request. You can view both scheduled, as well as on-demand, refreshes. Here is how you can get to the Refresh History.

        1. In the Power BI navigation pane, in Datasets, select a dataset > Open Menu > Schedule Refresh.

        2. In Settings for... > Schedule Refresh, select Refresh History.

         

        Regards,

        Xiaoxin Sheng