Forum Discussion
Post PartisanCall Quality Dashboard
Hello
I am setting up Power BI for the analysis of Call Quality Dashboard.
The "Call Queue Call Result" with their stati is not clear to me.
§ agent_joined_conference (answered conference mode calls)
§ declined
§ disconnected
§ error
§ failed
§ invalid
§ overflown (overflow condition met)
§ timed_out (timeout condition met)
§ transferred_to_agent (answered tranfer mode calls {default})
Do you have a page or community, where this is explained in deep or could you please explain what this exactly means.
Regards
Heinrich
4 Replies
- vanessafvg
Community Champion
what explanation are you looking for. The information above would refer the system that creates it, ie the software, you would need to get the meanings of this from there unless i misundserstand what you are asking.
HeinrichHello Vanessafvg
Thank you. I have seen some posts about CQD in the service.
So I asked about the different definitions. Do you know or have a site who discusses that?Thank you
Heinrich
- vanessafvg
not sure to be honest but hve you seen these pages? https://docs.microsoft.com/en-us/microsoftteams/cqd-power-bi-query-templates
- Heinrich
Thank you but it does not explain the definitions
