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POWERBI_INFRA's avatar
POWERBI_INFRA
Advocate I
6 years ago

Blank/empty visuals in subscription mails

Hi,

 

I have been getting empty visuals in the mails that are subscribed after the dataset refresh. Even though  the data and visuals are there when opened the report.

 

Does anyone else facing the issue?

 

If anyone was aware of it, Please help us resolve the issue.

 

Thanks and Regards

Sai Teja

 

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5 Replies

  • TomMartens's avatar
    TomMartens
    Super User
    6 years ago

    Hey POWERBI_INFRA ,

     

    unfortunately, I do not fully understand the issue. But I assume you have subscribed to a report that will be delivered to your inbox as an image of the report.

    Maybe you are facing the limitation that most of the custom visual (those that are not certified) are not supported by email subscription: https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-report-subscribe#reports

     

    Hopefully, this helps to tackle your challenge.

     

    Regards,

    Tom 

    • POWERBI_INFRA's avatar
      POWERBI_INFRA
      Advocate I
      6 years ago

      Hi Tom,

       

      Thanks for the reply,

       

      We scheduled to receive the subscription mails daily and gets the data/visuals in the mails normally.

       

      But sometimes there won't be any data/visuals in the subscribed mail even if the dataset is refreshed and report has data. 

       

      If you are aware, please help in resolving the issue.

       

      Much appreciated,

      Thanks & Regards

      Sai Teja

    • POWERBI_INFRA's avatar
      POWERBI_INFRA
      Advocate I
      6 years ago

      I am getting blank mail like this even though the report is refreshed and data is present

       

      Hi Anonymous 

       

      Getting the blank mail as shown above. Usually, i get the mail with visuals/data

      Report is refreshed and data is present in report but sometimes i get the blank mail.

      Could you please help.

       

      Thanks & Regards,

      Sai Teja CH

      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        Hi POWERBI_INFRA 

         

        You could check the Issues forum here:

        https://community.powerbi.com/t5/Issues/idb-p/Issues

        And if it is not there, then you could post it.

        If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

         

        Best Regards,

        Jay

         

        Community Support Team _ Jay Wang

        If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.