Forum Discussion

mpesara's avatar
mpesara
Icon for Helper I rankHelper I
7 years ago
Solved

blank screen while users trying to open shared dashboard from invite link

Users are getting a blank page while trying to open a dashboard from the shared invite email, but they are able to open using the dahsboard link when manually shared.

Need Help

11 Replies

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    7 years ago

    Hi mpesara,

     

    It's fine in my test.

    1. Which browser did you use?

    2. Is it the new App workspace or the old App workspace?

    3. Were there any error messages?

     

    Best Regards,

    Dale

    • mpesara's avatar
      mpesara
      Icon for Helper I rankHelper I
      7 years ago

      Hi v-jiascu-msft

       

      1. Which browser did you use?

      A.We tried with multpile users , all the browsers , private browising as well.

       

      2. Is it the new App workspace or the old App workspace?

      A.Its an old workspace

       

      3. Were there any error messages?

      A.No error messages , just a blank screen.

       

      Thanks,

      Jay

       

      • v-jiascu-msft's avatar
        v-jiascu-msft
        Icon for Microsoft Employee rankMicrosoft Employee
        7 years ago

        Hi Jay,

         

        Sometimes I can reproduce this issue. I have reported it to the Product Team: 85611972. I will update the progress here later.

        The workaround is that logging in the user account first before opening the link.

         

        Best Regards,
        Dale