Adobe Analytics data refresh

Hi JohnKNis，

According to the error message, this issue is related to SSL/TLS secure. Generally, it means your machine doesn’t trust the website’s root certificate authority.

You may check these settings and troubleshoot this issue with the help with IT firstly.

1.Is your machine that installs the gateway enabled TLS 1.2 or higher?

2.Is there any change on firewall, proxy or on the network?

Generally, there are some solutions for such kind of issue.

1. Install the SSL certificate’s root certificate

2. Bypass the error

Here are some blogs may help you.

The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure ...

The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure ...

Best regards, 

Community Support Team Selina zhu 

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Turns out the error, ws not related to SSL/TLS security, rather that you can only have data from Adobe Analytics in the dataset.

If you have dataset with data from Adobe Analytics and an on prem data source the refresh will fail. I have sort of got round this buy having a data set with just Adobe Analytics data and a data set with the on prem data then combining them in a report