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Mikhail_Lourie's avatar
Mikhail_Lourie
Frequent Visitor
5 years ago

Admin portal credentials provides different access for 2 admin users

Hi!

We have 2 admin users with the same permissions. But in reality, they are different. 
Only one user can modify
GATEWAY CONNECTION (if another admin user TAKEs OVER this dataset settings section he sees that the connection credentials are OK),
SCHEDULE REFRESH (can't make changes),
DATA SOURCE CREDENTIAL (don't have access to it)

How it could be fixed?

 

General Comment
Need Help

3 Replies

  • nickyvv's avatar
    nickyvv
    Icon for Most Valuable Professional rankMost Valuable Professional
    5 years ago

    Hi Mikhail_Lourie,

    to be able to use the gateway connection, you have to be added as a user to that connection, so in the gateway.

    So in the Users tab:

     

    Add both the users of the workspace, or better use AAD-groups in the workspace, add the Admins to that group and add that group here. It has to be a mail-enabled group for it to be used here.

     

  • v-robertq-msft's avatar
    v-robertq-msft
    Icon for Community Support rankCommunity Support
    5 years ago

    Hi, Mikhail_Lourie 

    According to your error message, it seems like the gateway has not been correctly configured in the admin user’s account.

     

    To make the gateway connect to your service correctly, I think the first step is to make sure the gateway is running in the gateway computer. You should go to the gateway computer and check if your gateway is online and ready to be used and update to the latest version if possible.

     

    Then make sure the admin users are added as the administrator of the gateway, like this:

    You can also refer to this document for more information:

    More info on troubleshooting the on-premises data gateway

     

    Best Regards,

    Community Support Team _Robert Qin

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.