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Anonymous's avatar
Anonymous
Not applicable
7 years ago
Solved

About timeout on update

 I imported 30 tables with 3 million rows from the SQL database using Power BI Desktop. But, updating the dataset with Power BI Service causes a timeout. I deleted tables and columns that I do not ...
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  • v-danhe-msft's avatar
    v-danhe-msft
    7 years ago

    Hi Anonymous,

    Could you please check below information:

    1. Check the status of Gateway and credentials from the Settings of the Service.

    2. Check the status of refresh history if the time duration is about 2 hours.

    3. Check the size of the dataset and the quality of the bandwidth.

    4. If they are all fine, please create a support ticket here: https://powerbi.microsoft.com/en-us/support/pro/.

     

    Regards,

    Daniel He

Anonymous's avatar
Anonymous
Not applicable
7 years ago

Hi henriquesilveir ,

Thank you for answering.
But what I am having problems is that updating the dataset with Power BI Service will take over 120 minutes.

 

P.S　My native language is Japanese so I used translation tools. I am sorry if it is unnatural sentences.

v-danhe-msft's avatar
v-danhe-msft
Icon for Microsoft Employee rankMicrosoft Employee
7 years ago

Hi Anonymous,

Could you please check below information:

1. Check the status of Gateway and credentials from the Settings of the Service.

2. Check the status of refresh history if the time duration is about 2 hours.

3. Check the size of the dataset and the quality of the bandwidth.

4. If they are all fine, please create a support ticket here: https://powerbi.microsoft.com/en-us/support/pro/.

 

Regards,

Daniel He