Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
10 years ago

PowerBI Personal Gateway install error - Sequence contains no elements

Hi folks  Can't seem to install the latest update of the Personal Gateway... To be honest I find this the flakiest and weakest element of PowerBI. Everytime theres a new version I have to uninstall ...
Need Help
S_Thompson's avatar
S_Thompson
Regular Visitor
10 years ago

I get this same issue. I've uninstalled the personal gateway and reinstalled it and I still see this message and the Personal Gateway fails to work. Please provide some assistance on this issue, or at least let us know that you're working on it.

Anonymous's avatar
Anonymous
Not applicable
10 years ago

Hi,

 

I have also an open ticket with "Power BI Basic Support". They're still working on it.

 

Loïs

  • Anonymous's avatar
    Anonymous
    Not applicable
    10 years ago

    We solved the issue of being unable to uninstall using a tool called CCleaner, you can find it on CNET and others, be aware it's full of adware and cruft.

     

    But it worked!

     

    Also, make sure you clean out C:\Programdata\Microsoft\Data Transfer after any uninstall, just to ensure it's a fresh install.

    • Anonymous's avatar
      Anonymous
      Not applicable
      10 years ago

      I usually use CCleaner, but it didn't work for my case.

      I managed to solved the issue thanks to the Microsoft support's team :

       

      The product engineer was able to confirm that if we are not seeing the Data Management Gateway Service in Services.msc then there was probably an issue with install. We would ask that you uninstall the gateway one more time and reinstall from the following link  :

https://go.microsoft.com/fwlink/?LinkID=615873 
If this still does not work, then we will want to collect the logs from the following location:

C:\Users\<useraccount>\AppData\Local\Temp, looking for files like: Power_BI_Gateway_*.log

Please respond with your results when you have the chance, and we will able to move forward from there. Thank you again for your time and cooperation, and have a wonderful rest of your day.

Best regards,