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dealercrm's avatar
dealercrm
New Member
7 years ago

On-premises Data Gateway Installation Failed error 1603

Installation fails.

Previous version installed in april 2019 on this "2016 server".

Tried installing as ADMIN user and also changing the directory. 

 

 

Have tried all of this with no success.

https://support.microsoft.com/en-us/help/834484/you-receive-an-error-1603-a-fatal-error-occurred-during-installation

 

 

 

 

MSI (s) (74:E4) [09:31:35:219]: Doing action: StartServiceToCreateUser
MSI (s) (74:E4) [09:31:35:219]: Note: 1: 2205 2:  3: ActionText 
Action ended 9:31:35: InstallFinalize. Return value 1.
MSI (s) (74:A4) [09:31:35:228]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIAC44.tmp, Entrypoint: StartServiceToCreateUser
Action start 9:31:35: StartServiceToCreateUser.
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSIAC44.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action Microsoft.PowerBI.DataMovement.CustomActionUtils!Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.StartServiceToCreateUser
CustomActionStarted (action=StartServiceToCreateUser,build=3000.8.452+g54881d7ced)
CustomActionCompleted (action=StartServiceToCreateUser,build=3000.8.452+g54881d7ced,duration=11966)
MSI (s) (74:E4) [09:31:48:350]: Doing action: AddLogonAsServiceRight
MSI (s) (74:E4) [09:31:48:350]: Note: 1: 2205 2:  3: ActionText 
Action ended 9:31:48: StartServiceToCreateUser. Return value 1.
MSI (s) (74:2C) [09:31:48:357]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIDF8A.tmp, Entrypoint: AddLogonAsServiceRight
Action start 9:31:48: AddLogonAsServiceRight.
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSIDF8A.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action Microsoft.PowerBI.DataMovement.CustomActionUtils!Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.AddLogonAsServiceRight
CustomActionStarted (action=AddLogonAsServiceRight,build=3000.8.452+g54881d7ced)
CustomActionCompleted (action=AddLogonAsServiceRight,build=3000.8.452+g54881d7ced,duration=311)
Exception thrown by custom action:
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Management.ManagementException: Invalid class 
   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
   at System.Linq.Enumerable.<CastIterator>d__97`1.MoveNext()
   at System.Linq.Enumerable.First(IEnumerable`1 source)
   at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.get_ServiceUsername()
   at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.AddLogonAsServiceRight(Session session)
   --- End of inner exception stack trace ---
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
   at Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr)
CustomAction AddLogonAsServiceRight returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 9:31:49: AddLogonAsServiceRight. Return value 3.
Action ended 9:31:49: INSTALL. Return value 3.
Property(S): UpgradeCode = {D430A057-BAED-421C-A12C-C4EFF28670C6}
Property(S): INSTALLLOCATION = D:\powerbi\
Property(S): TARGETDIR = D:\
Property(S): dir421BB20CF98DE5002498A11A28462F6E = D:\powerbi\bg\
Property(S): dirC30EE8AA79285FB70BE46391755D3DB2 = D:\powerbi\ca\

 

Property(S): SERVICE_INSTALLED_WITH_DIFF_USER = 0
Property(S): ProductToBeRegistered = 1
MSI (s) (74:E4) [09:31:50:081]: Note: 1: 1708 
MSI (s) (74:E4) [09:31:50:081]: Product: GatewayComponents -- Installation failed.

MSI (s) (74:E4) [09:31:50:082]: Windows Installer installed the product. Product Name: GatewayComponents. Product Version: 15.8.452. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

MSI (s) (74:E4) [09:31:50:131]: Deferring clean up of packages/files, if any exist
MSI (s) (74:E4) [09:31:50:131]: MainEngineThread is returning 1603
MSI (s) (74:90) [09:31:50:137]: RESTART MANAGER: Session closed.
MSI (s) (74:90) [09:31:50:137]: No System Restore sequence number for this installation.
=== Logging stopped: 8/26/2019  9:31:50 ===
MSI (s) (74:90) [09:31:50:149]: User policy value 'DisableRollback' is 0
MSI (s) (74:90) [09:31:50:149]: Machine policy value 'DisableRollback' is 0
MSI (s) (74:90) [09:31:50:149]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (74:90) [09:31:50:149]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (74:90) [09:31:50:150]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (74:90) [09:31:50:151]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (74:90) [09:31:50:152]: Destroying RemoteAPI object.
MSI (s) (74:74) [09:31:50:152]: Custom Action Manager thread ending.
MSI (c) (40:B0) [09:31:50:156]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (40:B0) [09:31:50:156]: MainEngineThread is returning 1603
=== Verbose logging stopped: 8/26/2019  9:31:50 ===

3 Replies

  • v-juanli-msft's avatar
    v-juanli-msft
    Icon for Community Support rankCommunity Support

    Hi dealercrm 

    What do you mean by :

    Previous version installed in april 2019 on this "2016 server".

    Tried installing as ADMIN user and also changing the directory. 

     

    If you mean you have installed gateway on your server, then you want to re-install this gateway as admin user,

    you need to uninstall the gateway app from Setting->Apps,

    then right click the gateway installer app to run as adminstrator.

     

    Best Regards
    Maggie

     

    Community Support Team _ Maggie Li
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • Hello , 

     

    Can you please share the solution I am facing the same issue , Thank you