Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago

Feb Gateway Installer Crashing

Anyone else having a similar problem with the Latest Gateway installer?  (Feb 2018).  Our gate way is 2012 R2.

 

 

Fortunately we are reasonabley up to date so i'm not an emergency, I am curious if there are others in the same boat.

Need Help

2 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Anonymous,

    I can successfully install the latest gateway in Windows Server 2012 R2 and I download the installer from Power BI Service.

    Have you selected Run as Administrator to start the installation? And could you please post the error message in Event Viewer?

    Regards,
    Lydia

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Thanks for the reply Anonymous.  The installation is handled by our server team and they have not provided those details. We have elected to wait for a future release.  Given the lack of response from other users, its likely the issue is related to our server somehow.  If it occurs on the next release, i'll get the logs and provide a more detailed ticket to support.