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JakubG's avatar
JakubG
Frequent Visitor
3 years ago

Error while connecting DataSet to Excel

Hello,

I am trying to connect a DataSet to Excel by my company account. When I open a desktop Excel and choose the Power Bi source, popup shows error with information " GetTenantInfo was unsuccessful ".

 

 

I Have tried relog, restart the Excel and whole PC several times without change. I Have similar rights as my colleagues, who are able to add it to Excel. When I add it via second account ( Again the same rights as mine ) and sent the Excel file with created connection to my PC, I am able to refresh the data, but adding a new DataSet stil not working.

Can someone help me with this ?

3 Replies

  • v-jingzhang's avatar
    v-jingzhang
    Icon for Community Support rankCommunity Support

    Hi JakubG 

     

    Are you able to log in Power BI Service with the account that failed to connect to a dataset from Excel? When using this account in Power BI Service, are you able to see the dataset you want to connect to? 

     

    Best Regards,
    Community Support Team _ Jing