Forum Discussion
Clickdimensions connection issue
HenrikW73,
Please clear cache and stored password in your web browser, then sign in Power BI Service and import clickDimension content pack, check if you can fill in the credential. Alternatively, you can use in-private window of your web browser to sign in Power BI Service.
There is a blog about how to connect to clickDimension content pack for your reference. If you still get errors, please download PBIX file based on your data center in this blog, and check if you can edit credential in the PBIX file.
https://support.clickdimensions.com/hc/en-us/articles/115001162553-Power-BI-Content-Pack
Regards,
Lydia
Hi Lydia,
Following your advice and reading the blog post you linked to, I managed to get to the credentials login screen. However, even after submitting my login credentials, ClickDimensions still won't install. I now get the following error. Any idea for a next step?
We couldn't install ClickDimensions
There was an error when processing the data in the dataset.
Please try again later or contact support. If you contact support, please provide these details.
Message: OData: Request failed: The remote server returned an error: (500) Internal Server Error. (An error has occurred.) Table: Visit.
Activity ID: b83bc3c7-d0e1-40d8-8f57-6a45972a8402
Correlation ID: ea86356b-0fcb-ca25-3ede-7f9a32761f9c
Request ID: 90cbb922-2533-ba89-c798-12692a366f38
Status code: 400
Time: Thu Sep 13 2018 09:44:05 GMT+0200 (Centraleuropæisk sommertid)
Version: 13.0.6617.115
Cluster URI: https://wabi-europe-north-b-redirect.analysis.windows.netKind regards, Henrik
HenrikW73,
What is the result when you use PBIX file?
Regards,
Lydia- Hi Lydia, At first I didn't find any PBIX-file, but this was because I had only used and looked after the online version of Power BI until this point. I have now downloaded the desktop version, then the PBIX-file, and what happens when i open the file is that Power BI opens a canvas with a ClickDimensions graphic and some empty data reports. Was this what was supposed to happen? Disclaimer: When I initially posted this topic I had used my personal CRM login credentials for Power BI, when trying to Get Data. I later realized that I was supposed to use the account key and Power BI token from within ClickDimensions (embarrassed...). However, this changed nothing. Was still unable to install. Error text was this: We couldn't install ClickDimensions There was an error when processing the data in the dataset. Please try again later or contact support. If you contact support, please provide these details. Message: The command has been canceled. Table: PostedForm. Activity ID: b83bc3c7-d0e1-40d8-8f57-6a45972a8402 Correlation ID: eb7858a5-198b-98a3-fe74-ae85a1a98f3d Request ID: eac48557-6e80-9406-a1ed-d6297643b928 Status code: 400 Time: Thu Sep 13 2018 11:53:34 GMT+0200 (Centraleuropæisk sommertid) Version: 13.0.6617.115 Cluster URI: https://wabi-europe-north-b-redirect.analysis.windows.net Kind regards, Henrik
Sorry for my daftness in reading that blog properly before. I did now, and sadly nothing changed. Below, is the error I get now.
Kind regards, Henrik Wolff
