Forum Discussion

konstantinos's avatar
konstantinos
Icon for Memorable Member rankMemorable Member
10 years ago
Solved

Mobile apps - Sharing Scheduled Refresh Dashboards between Pro & Free users

  When sharing a dashboard from a Pro user to users with free account while they can access and use it from Service ( used to be a bug but is now fixed )  they cannot open it on mobile apps. That i...
  • yaronc's avatar
    yaronc
    10 years ago

    Hi konstantinos,

     

    Thank you for reporting on this issue.

    We have a fix ready.

    Siince we have a dependency on deployments timeline, the fix should be available in 3-4 weeks from now in the mobile apps (no need to update the app version as this is a server side code fix).

     

    Thanks,

    Yaron

     

konstantinos's avatar
konstantinos
Icon for Memorable Member rankMemorable Member
10 years ago

yaronc Thanks for the responce

 

I double check them, as also the dataset only uses web data sources ( onedrive for business / path ). 

 

The issue happens when I add a specific time to refresh, once a day from the pro account. Pro account don't offer as you know 6 hours time slots to refresh as in free accounts.

 

With screenshots:

 

Pro account share with weekly ( 5 times ) without a time specified.

Mobile app is working - Browser access is working

 

Access from browser/service - no specific time scheduled - working ( no warning )

 

Service

 

 

Access from mobile app- no specific time scheduled - working ( no warning )

 

mobile

 

 

 

 Access from mobile app- time scheduled -  warning message

 

 

 

Access from browser/service - time scheduled - working ( no warning )

 

 

 

 

 

I hope you can reproduce the issue. If I schedule from the pro account without a time slot , which works, what time is the refresh happens?

 

Thanks

yaronc's avatar
yaronc
Icon for Power BI Team rankPower BI Team
10 years ago

Hi konstantinos,

Thanks for the screenshot.

We succeeded to repro the problem and investigating in order to resolve it.

As for your question when no time defined for the schedule refresh, you can see the next refresh time presented on the top of the page of the schedule refresh configuration.

 

Thanks,

Yaron

 

  • yaronc's avatar
    yaronc
    Icon for Power BI Team rankPower BI Team
    10 years ago

    Hi konstantinos,

     

    Thank you for reporting on this issue.

    We have a fix ready.

    Siince we have a dependency on deployments timeline, the fix should be available in 3-4 weeks from now in the mobile apps (no need to update the app version as this is a server side code fix).

     

    Thanks,

    Yaron

     

    • analystreports's avatar
      analystreports
      Frequent Visitor
      10 years ago

      Hi 

       any update on the issue ?

       on Android version it still have the same problem 

       

      thanks a lot 

    • analystreports's avatar
      analystreports
      Frequent Visitor
      10 years ago

      Hi 

       when the issue will be fixed?

       on the Android version it still have the same problem 

       

      thanks a lot 

      • Anonymous's avatar
        Anonymous
        Not applicable
        10 years ago

        analystreports yaronc stated 3-4 weeks in his post on Sunday...