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RahilBukhari's avatar
RahilBukhari
Icon for Advocate I rankAdvocate I
11 years ago
Solved

iPad Unknown Error when looking at Report

We have built a dashboard as a PowerBI Pro user. This dashboard gets data from an on prem SSAS Tabular Model.   The dashboard works absolutely fine in the browser however when browsed through the i...
  • Dana's avatar
    Dana
    11 years ago

    Hi,

     

    I have escalated the issue to the relevant team to check the issue you reported about.

     

    I will update you about the progress or if we need any further details.

     

    Thank you,

    Dana.

RahilBukhari's avatar
RahilBukhari
Icon for Advocate I rankAdvocate I
11 years ago

Update:

If i flick between the pages on my dashboard, eventually it's able to render all KPI's and Gauges. So basically need to flick back and forth between pages and eventually everything appears. It's almost as if there's a throttle somewhere which means it's either rendering or querying the source 2-3 items at a time. Very weird! All this use to work before, it looks like a new bug thats been introduced recently.

Dana's avatar
Dana
Icon for Microsoft Employee rankMicrosoft Employee
11 years ago

Hi,

 

I have escalated the issue to the relevant team to check the issue you reported about.

 

I will update you about the progress or if we need any further details.

 

Thank you,

Dana.

  • RahilBukhari's avatar
    RahilBukhari
    Icon for Advocate I rankAdvocate I
    11 years ago

    Hi

    Any update on this issue?

     

    Thanks.

    • Dana's avatar
      Dana
      Icon for Microsoft Employee rankMicrosoft Employee
      11 years ago

      Hi,

       

      Our team is still investigating the issue.

       

      Can you please check if the same issue appears when you open the dashboard from powerbi.com using Safari from your iPad (not using the app)?

       

      Can you also please provide us which iPad device you are using and which iOS version you have installed?

       

      Please note that you can send us these details to [email protected] if you don't want to share your information here.

       

      Thank you,

      Dana.

      • RahilBukhari's avatar
        RahilBukhari
        Icon for Advocate I rankAdvocate I
        11 years ago

        Hi

        Browsing Power BI on Safari worked fine.

        I have an iPad Air (Model MD789B/A) with iOS 8.4 installed. I also have version 4.1 of the Power BI app.

         

        As I mentioned before, this use to work fine on a previous version of the app, i believe this issue has been introduced over the last few weeks (maybe month).

         

        Please let me know if you need further information.