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Rishi_udemy's avatar
Rishi_udemy
New Member
1 month ago
Solved

webview 2 problem

i am facing problem withmy power bi account , whenever i opened the application it freezes and display the error that webview 2 is not working , solve this problem 
Need Help
  • trivedisunita's avatar
    trivedisunita
    1 month ago

    Hi Rishi_udemy 

    This issue can sometimes be caused by software interfering with Microsoft Edge WebView2, which Power BI Desktop uses. 

    You can try following things-

    -Close Power Bi desktop

    -Check whether your antivirus or endpoint security software is blocking the Webview2 process. if possible, temporarily disable it or add an exception and test again.

    -Try repairing webview2 runtime from control panel > programmes and features. if that doesn't help, uninstall and -Reinstall the latest Webview2 runtime from Microsoft.

    -Update both Power BI Desktop and Edge to the latest version.

    -If Power BI opens, go to File> option and settings > option> data load and clear cache. if it doesn't open, you can also try deleting the local Power Bi cache after taking a backup.

    -Launch Power BI as Administrator and check whether the issue persists.

     

    For more detail you can refer this guide- Resolve startup issues with Power BI Desktop - Power BI | Microsoft Learn

     

     

     

PriyanshuM2412's avatar
PriyanshuM2412
Regular Visitor
1 month ago

The issue is most likely caused by a missing or corrupted Microsoft Edge WebView2 Runtime, which Power BI Desktop requires to run. To resolve it, repair or reinstall the WebView2 Runtime, restart your computer, and ensure both Windows and Power BI Desktop are updated to the latest version. If the problem persists, reinstall Power BI Desktop and clear its cache. If the error still occurs, check the Event Viewer logs or contact Microsoft Support for further troubleshooting.