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jnickell's avatar
jnickell
Icon for Helper V rankHelper V
5 years ago
Solved

Using Windows' snap function to maximize extends beyond screen

Recently (I think it might be since October update but I'm not sure) if I attempt to drag PowerBI to top of the screen on an external monitor so that it'll maximize, it will actually extend the right...
Need Help
  • v-janeyg-msft's avatar
    v-janeyg-msft
    5 years ago

    Hi, jnickell 

     

    We can only help till this on the forum. For your situation, I suggest you open a support ticket to further help.

     

    Best Regards,

    Community Support Team _ Janey

jnickell's avatar
jnickell
Icon for Helper V rankHelper V
5 years ago

The Windows Store version is different, but it avoids the need of having to manage the updating process. I'd kind of like to continue using it.  I was able to reproduce the error in at least one of the scenarios I described (Scenario 1) with the 'traditional' install.

v-janeyg-msft's avatar
v-janeyg-msft
Icon for Community Support rankCommunity Support
5 years ago

Hi, jnickell 

 

I test it in my device. When I drag the one screen, whether it is maximized or not, it will become smaller, and then after dragging to another screen, it will be full screen when maximized. Everything is normal.

If you download the normal version and still have problems, it should be a problem with your computer configuration. How do you configure dual screens? Is the screen resolution the same?

 

Did I answer your question ? Please mark my reply as solution. Thank you very much.
If not, please feel free to ask me.


Best Regards,

Community Support Team _ Janey

  • jnickell's avatar
    jnickell
    Icon for Helper V rankHelper V
    5 years ago

    Both screens have the same resolution (1920 x 1080).  The screen without the issue is at 125% scaling and the screen with the issue is at 100% scaling.

     

    • v-janeyg-msft's avatar
      v-janeyg-msft
      Icon for Community Support rankCommunity Support
      5 years ago

      Hi, jnickell 

       

      So your problem really has nothing to do with pbi version, try to keep the two screen zoom ratios the same.

       

      Did I answer your question ? Please mark my reply as solution. Thank you very much.
      If not, please feel free to ask me.


      Best Regards,

      Community Support Team _ Janey

      • jnickell's avatar
        jnickell
        Icon for Helper V rankHelper V
        5 years ago

        I think that's the wrong conclusion to draw when other programs (Edge, Chrome, etc) do not incorrectly misinterpret screen dimensions when using the snap functions. This is an issue related to PowerBI and how it's window is being rendered.