Forum Discussion
Unexpected Error: There is an error in XML document (1,1)
Every time I open my desktop version of PBI I get this error. It doesn't matter if it is a blank dashboard or an existing one. I have already tried uninstalling Desktop & Gateway. Updated to newest version of both. And still no luck, Cleared cache memory.
7 Replies
I experienced a similar problem, where this very non-specific error appeared any time I tried to open a file, or basically do anything with Power BI Desktop. It was difficult to track down, i.e. *which* XML document presents the error?
I tried reinstalling the Power BI Desktop and the Gateway, as well as cleared cache, and the problem did not go away. After much frustration, I found the solution was to delete the AppData folder for Power BI Desktop, as the culprit was somewhere in there. In my case this folder was located at C:\Users\{user}\AppData\Local\Power BI Desktop.
v-yulgu-msftMicrosoft Employee
Hi mlainezb,
As suggested in this document, please try:
- Uninstall or stop the Power BI Enterprise Gateway Windows service.
- Run Power BI Desktop with administrator privilege for a test.
As I was not able to reproduce this problem, you could create a support ticket for further advice: https://powerbi.microsoft.com/en-us/support/
Regards,
Yuliana GuI have already tried to install and uninstall power BI, I don't have an enterprise gateway. For some reason when I try to create a support ticket it tells me I don't have a pro license, I have the 1 year trial, so it seems that'ts not enough to create the ticket.
is there anything else I could try?
- v-yulgu-msft
