Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
7 years ago
Solved

Unable to open Power BI "Initializing Model" Screen

After I installed the new Power BI Version, it just stopped working.

 

already uninstalled and re-installed, and nothing!

 

when I try to open Power BI Desktop it shows only the "Initializing model" and nothing happens.

 

or when I try to open a file already created, none of the commands works., like "Get Data", "New File" 

 

Windows 7 64 Bits

Power BI Desktpo 64Bit

 

any idea on how to solve this??

 

 

Need Help
  • v-jiascu-msft's avatar
    v-jiascu-msft
    7 years ago

    Hi Anonymous,

     

    I would suggest you try to uninstall Power BI and restart the computer and then reinstall it. I would also suggest you file a support ticket here.

    create-ATicket

     

    BTW, please mask the sensitive parts when sharing contents here.

     

     

    Best Regards,

  • Anonymous's avatar
    Anonymous
    7 years ago

    actually I had to format my computer.

     

    then I re-installed.

     

    tks for the help!

2 Replies

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    7 years ago

    Hi Anonymous,

     

    I would suggest you try to uninstall Power BI and restart the computer and then reinstall it. I would also suggest you file a support ticket here.

    create-ATicket

     

    BTW, please mask the sensitive parts when sharing contents here.

     

     

    Best Regards,

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    actually I had to format my computer.

     

    then I re-installed.

     

    tks for the help!