Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

subscription

I have a subscription I am testing out to run, today it failed saying there was no gateway connection, when I logged in to look at the data issue, the report populated just fine. I am relatively new to power bi, does this happen often? 

General Comment
  • v-eachen-msft's avatar
    v-eachen-msft
    6 years ago

    Hi Anonymous ,

     

    Has your problem been solved? Was my reply helpful to you? If the problem has been solved, you could accept the reply you like.

     

5 Replies

  • camargos88's avatar
    camargos88
    Community Champion
    6 years ago

    Anonymous ,

     

    Are you running the gateway on your personal/server computer ? Check if it turned off.

     

    Ricardo

  • v-eachen-msft's avatar
    v-eachen-msft
    Community Support
    6 years ago

    Hi Anonymous ,

     

    You need to keep your gateway running and connecting to Internet when you refresh the data. 
    If you don't open the terminal or are offline, service cannot find anything to refresh.

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      How do I assure that it is on?

      • v-eachen-msft's avatar
        v-eachen-msft
        Community Support
        6 years ago

        Hi Anonymous ,

         

        You could open the task manager to check if it exists.

        And you could go to dataset settings to check if it is online.