Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

Subscription Issue - How do I fix?

I have a report saved in My Workspace.  Each morning when the data refreshes, I receive the email as expected with a snapshot of the information.

 

I shared this report with members of my team, they too subscribed, are licensed users and can see and use the report I created.  That said, they do not receive an email notification.

 

I am not sure what limitation is causing this.  Any insight?

 

Thanks!

 

 

  • Hmm, if they subscribed then they should get an email. Might want to contact support. I would submit this as a support issue. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

1 Reply

  • Greg_Deckler's avatar
    Greg_Deckler
    Community Champion

    Hmm, if they subscribed then they should get an email. Might want to contact support. I would submit this as a support issue. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".