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Any_Ant's avatar
Any_Ant
Frequent Visitor
9 years ago

Problems with Personal gateway

Hi All ,

I am using the power BI Pro and try to installed the personal gateway. After installing I have config and proxy as

<system.net>
  <defaultProxy>
    <proxy proxyaddress="http://proxyip:8080" bypassonlocal="true"/>
  </defaultProxy>
</system.net>

I've added this to the following files :

"C:\Users\myuserid\AppData\Local\Power BI Personal Gateway\1.0\Shared\diahost.exe.config"
"C:\Users\myuserid\AppData\Local\Power BI Personal Gateway\1.0\Gateway\diawp.exe.config"
"C:\Users\myuserid\AppData\Local\Power BI Personal Gateway\1.0\Configurator\PowerBIGatewayAgentCmdLine.exe.config"
"C:\Users\myuserid\AppData\Local\Power BI Personal Gateway\1.0\Configurator\GWConfig.exe.config"


After that , I try to run personal gateway and it is showing as running:

-  Logget in via Azure AD  > then signin

 

 - system in process 

- then it is showing as

 

 

my proxy might be causing this problem ?

Any ideas on how to configure  ?

Thanks in advance for your help,

Need Help

3 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Hi Any_Ant,

    The timeout error is common if the computer (physical machine or VM) on which you’re installing the personal gateway has a single core processor. Close any applications and turn off any non-essential processes, also change the following line

    <system.net>
      <defaultProxy>
        <proxy proxyaddress="http://proxyip:8080" bypassonlocal="true"/>
      </defaultProxy>
    </system.net>

    into:

    <system.net>
      <defaultProxy  useDefaultCredentials="true" />
        <proxy proxyaddress="http://proxyip:8080" bypassonlocal="true"/>
      </defaultProxy>
    </system.net>

    Then check if you are able to configure gateway successfully.

    Thanks,
    Lydia Zhang

    • Any_Ant's avatar
      Any_Ant
      Frequent Visitor
      9 years ago

      Hi, Lydia Zhang

       

          Thank you so much for your advice. I try to change it already, and run again. But still time out. :(

       

      thank you for your kindness,  :)

       

      • Anonymous's avatar
        Anonymous
        Not applicable
        9 years ago

        Hi Any_Ant,

        Do you install gateway on a computer that have a single core processor? And could you please check if there are additional error message in Event log following the instructions in this article?

        Thanks,
        Lydia Zhang