Forum Discussion
POWERBI LOGIN DIFFICULTY
I just purchased a PowerBI pro account using the onmicrsoft credentials provided to me by Microsoft. Unfortunately, I am unable to log in to the desktop with the same credentials. I need help with this.
Hi Jhulz ,
Thank you for reaching out to the Microsoft Fabric Forum Community.
Thank you pankajnamekar25, for your insights.
It seems the issue might be related to your account or login. First, ensure you're using the same onmicrosoft.com account for both Power BI Service and Desktop. You can also try clearing the cache by deleting files in C:\Users\[YourUserName]\AppData\Local\Microsoft\Power BI Desktop\Cache. If that doesn’t help, uninstall and reinstall Power BI Desktop, and make sure you're using the latest version. If your organization uses Multi-Factor Authentication, check that you're completing the MFA process during login. Since you can access the web service, confirm that your Pro license is active. Lastly, try logging in with a personal Microsoft account to see if the issue is specific to your organization’s account.
For your reference, I’m attaching the Microsoft document link for better understanding:
Resolve sign-in issues or reset your password for Power BI - Power BI | Microsoft Learn
Troubleshoot sign-in issues in Power BI Desktop - Power BI | Microsoft Learn
If this post helps, then please give us ‘Kudos’ and consider Accept it as a solution to help the other members find it more quickly.
Thank you.
7 Replies
- pankajnamekar25
Super User
Hello Jhulz
There should not be such issue.
entire corerct login details .
else you can create another accounf too.
Thanks,
Pankaj Namekar | LinkedInIf this solution helps, please accept it and give a kudos (Like), it would be greatly appreciated.
That is te issue I am facing and I need help
The point is, I could log into the powerBI service but not the desktop, and I don't know why this is so. I had to pay to get a pro account and was provided with the onmicrosoft account
v-saisrao-msftCommunity Support
Hi Jhulz ,
Thank you for reaching out to the Microsoft Fabric Forum Community.
Thank you pankajnamekar25, for your insights.
It seems the issue might be related to your account or login. First, ensure you're using the same onmicrosoft.com account for both Power BI Service and Desktop. You can also try clearing the cache by deleting files in C:\Users\[YourUserName]\AppData\Local\Microsoft\Power BI Desktop\Cache. If that doesn’t help, uninstall and reinstall Power BI Desktop, and make sure you're using the latest version. If your organization uses Multi-Factor Authentication, check that you're completing the MFA process during login. Since you can access the web service, confirm that your Pro license is active. Lastly, try logging in with a personal Microsoft account to see if the issue is specific to your organization’s account.
For your reference, I’m attaching the Microsoft document link for better understanding:
Resolve sign-in issues or reset your password for Power BI - Power BI | Microsoft Learn
Troubleshoot sign-in issues in Power BI Desktop - Power BI | Microsoft Learn
If this post helps, then please give us ‘Kudos’ and consider Accept it as a solution to help the other members find it more quickly.
Thank you.
- v-saisrao-msft
Hi Jhulz,
May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.
Thank you.
- v-saisrao-msft
Hi Jhulz,
We haven’t heard back from you regarding your issue. If it has been resolved, please mark the helpful response as the solution and give a ‘Kudos’ to assist others. If you still need support, let us know.
Thank you.
