Power BI Dekstop Issue

Hi 14I_Dutta​ ,

Could you check the suggestion provided above and let us know if you have any additional queries?

Thanks!!

Hi 14I_Dutta 

I have faced the issue of populating error message and immediately Desktop application closes

Can you completely uninstall Desktop application and also remove default folder created in C drive and freshly you can install which has worked for me when I stuck with similar issue

Hi 14I_Dutta​,

I’d try a few things before reinstalling again, because if PBIDesktop.exe is visible in Task Manager but no window appears, the issue can be related to the local Power BI user profile, cached settings, or the graphics/WebView2 components.

First, completely close Power BI Desktop from Task Manager, then try launching it as Administrator. If it still stays in the background, check whether there is a Power BI process running under another Windows session/user.

The next thing I would try is resetting the Power BI Desktop local cache/profile. With Power BI completely closed, rename the Power BI folders under:

%LOCALAPPDATA%\Microsoft\Power BI Desktop

For example, rename the folder to "Power BI Desktop.old" rather than deleting it. Then launch Power BI again. This forces Desktop to recreate its local configuration and cache.

I would also check the Event Viewer entry you mentioned and look specifically at the Faulting application name, Faulting module name, and Exception code. Those details can usually tell us whether this is a Power BI issue, a graphics driver problem, WebView2, or a Windows dependency.

Since you're on Windows 10 22H2, I'd also make sure you're using the current supported Power BI Desktop version and that Windows is fully patched. If the issue started immediately after a Power BI update, testing the previous Power BI Desktop version can also help confirm whether it's version-specific.

One other useful test is to create a new Windows user profile and launch Power BI there. If it opens normally, that strongly points to something corrupted in the original Windows user profile rather than the Power BI installation itself.

Hi 14I_Dutta​,

Since reinstalling Power BI Desktop has already made no difference, there is one Microsoft-documented WebView2 startup test I would try before reinstalling anything else.

Microsoft's Power BI Desktop startup troubleshooting guidance notes that security software can sometimes interfere with WebView2 during startup.

With Power BI Desktop completely closed, go to System Properties > Environment Variables and create this User variable:

WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS

with the value:

--disable-features=RendererCodeIntegrity

Then launch Power BI Desktop again.

This is only a diagnostic test, so Microsoft recommends removing the environment variable afterward. If Desktop opens successfully with it in place, I would involve your IT team and investigate antivirus/security software interfering with WebView2 rather than reinstalling Power BI again.

If it still does not open, the same Microsoft guidance gives the locations of the WebView2 Crashpad reports and recommends capturing the CodeIntegrity > Operational and Windows Application Event logs. Since you already have an Event Viewer entry, those details would be much more useful for narrowing down the failing component.

Your Windows 10 version itself is still within Power BI Desktop's documented minimum OS requirements, so I would focus on the startup failure rather than the OS version first.

AI-assisted drafting: AI was used to help structure and phrase this response. I reviewed and validated the technical content before posting.

Running in Task Manager but no window usually means it's a display issue, not a crash.

Try this:

Window might be opening off-screen, especially after a resolution/monitor change. Click the taskbar icon, right click it, select Move, then press an arrow key followed by moving your mouse, this often pulls it back into view.

Delete the cache folder. Close Power BI fully via Task Manager, then clear everything in %localappdata%\Microsoft\Power BI Desktop\Cache, corrupted cache can cause silent hangs like this.

Check graphics driver, outdated ones can cause the window to fail rendering even though the process runs fine. Update and retry.

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Best regards,

Prince Singh | Data Science & Microsoft Fabric Enthusiast

Close Power BI from 
Task Manager → restart your laptop → rename the Power BI folder in %LOCALAPPDATA%\Microsoft\ → open Power BI as Administrator

Hello I have tried each and every solution mentioned by everyone above but I am facing the same issue still.It is still stuck in the Logo Screen.

Hi 14I_Dutta​ ,

I would recommend raising a support ticket with Microsoft team (https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket ) so that the team will connect with you and resolve the issue ASAP.

Thanks!!