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emilesteenkamp's avatar
emilesteenkamp
Regular Visitor
10 years ago

Power BI crashes on startup

Hi everybody, I need some help please.

 

I installed a fresh install for Power BI 64 on Win 10. I tried starting up Power Bi normal and with admin permissions. It starts to load then crashes.

 

Errors in event log

1st error - Event ID 1026:

Application: CefSharp.BrowserSubprocess.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at <Module>.CefSharp.CefAppUnmanagedWrapper.OnRenderThreadCreated(CefSharp.CefAppUnmanagedWrapper*, CefRefPtr<CefListValue>*)
at <Module>.CefExecuteProcess(CefMainArgs*, CefRefPtr<CefApp>*, Void*)
at CefSharp.CefAppWrapper.Run()
at CefSharp.BrowserSubprocess.Program.Main(System.String[])

 

2nd error - Event ID 1008:

The Open Procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

 

3rd error - Event ID 2004:

Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

 

4th error - Event ID 1008:

The Open Procedure for service "MSDTC" in DLL "C:\WINDOWS\system32\msdtcuiu.DLL" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

 

5th error - Event ID 1008:

The Open Procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

Need Help

10 Replies

  • v-ljerr-msft's avatar
    v-ljerr-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    10 years ago

    Hi emilesteenkamp,

     

    According to the error message from your event log, I found a similar thread here in which there are some other users also encountered the same issue as yours. And a workaround is to install the 32-bit Power BI Desktop. Could you go and check if it could help.:smileyhappy:

     

    Regards

      • v-ljerr-msft's avatar
        v-ljerr-msft
        Icon for Microsoft Employee rankMicrosoft Employee
        10 years ago

        Hi emilesteenkamp,

         

        Recently, many other users also encountered this issue after installing the latest version of 64-bit Power BI Desktop. This issue has already been reported internally. Could you follow steps below to test and capture necessary information for further troubleshooting on this issue?:smileyhappy:

         

        A. Confirm the cefbuild works

        1. Download and run cefclient.exe from https://cefbuilds.com/#
        2. Click on the tab "Branch 2526"
        3. Download Test App version 3.2526.1362 (64-bit)
        4. Extract the package using 7zip or similar
        5. double click on cefclient.exe

             If the application opens and shows that google.com webpage has rendered, then that should be fine.

         

        B. Enable desktop tracing to see if that gives more information

        1. Start > Run > Type 'regedit'
        2. Go to "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Microsoft Power BI Desktop"
        3. Set TracingEnabled to 1
        4. Set TracingLevel to 1f (before that, make sure Hexadecimal is selected in Base)
        5. Reproduce the issue
        6. Open the trace folder and send all contents for review:

             Trace folder:  C:\Users\<User Profile>\AppData\Local\Microsoft\Power BI Desktop\Traces

         

        C. Use VMMap to launch PBI Desktop and collect more information

        1. Download VMMap from https://technet.microsoft.com/en-us/sysinternals/vmmap.aspx
        2. Extract this to its own folder
        3. Launch vmmap.exe
        4. Select "Launch and trace a new process"
        5. Click on the ellipsis (...) next to Application and navigate to the PBIDesktop.exe file.  Default location would be C:\Program Files\Microsoft Power BI Desktop\bin\PBIDesktop.exe
        6. Click on File > Save As
        7. Save this as the default MMP file
        8. Zip the MMP file and collect that for analysis

        Regards