Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
7 years ago

PDF Error

When I export a multiple page report to pdf it closes my Power BI Desktop down or it gives me a blank page.  When it gives a blank page you can see the name of the report at the top, the tables are visible in table view and it states how many pages are at the bottom.  The only way to get out of this document is then to shutdown using task manager as it will not shut down by ordinary means.  Please help I am getting most frustrated

Need Help

6 Replies

  • v-frfei-msft's avatar
    v-frfei-msft
    Community Support
    7 years ago

    Hi Anonymous ,

     

    Based on my test using the Power BI desktop version: 2.68.5432.241 64-bit (April 2019).

    I cannot reproduce your issue here. What is your version then? Could you please update to the latest version and try again?

    Regards,

    Frank

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago

      I am still on the February version and don't have any control over when our version gets updated.  I shall await the update and let you know.  I am also still on Windows 7 which doesn't help!

      • v-frfei-msft's avatar
        v-frfei-msft
        Community Support
        7 years ago

        Hi Anonymous ,

         

        Has your issue been solved? If so, kindly mark my answer as a solution to close the case. If any other question, feel free to let me know please.

         

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago

      Hi, yes it does have custom visuals.  There is a member of staff here who has Windows 10 and he never has problems creating with a pdf with my document.  That is why I am sure it is purely a windows issue now.  Perhaps I should mark as complete and if I have problems when I get onto Windows 10 put a new message on?