Forum Discussion
Impossible to stop payments
For the last 6 months, Power BI has been taking $18 from my account each month. I have tried everything to speak to someone at Power BI, but I always end in endless loops of bots and automated systems. I have mailed them several times to infrom them I want it cancelled, but they never respond. I have contacted my bank about this multiple times too, but they tell me I should contact the company.
How do I actually speak to a human being, and sort this issue out?
4 Replies
- Greg_Deckler
Community Champion
jacques_412 That's an odd price as it doesn't match any of the license prices for Power BI. How did you originally purchase the license? You should be able to go here: My account (office.com) and click on Subscriptions to see what subscriptions you have and possibly cancel them.
Hi Greg
Yes, they are chargin me twice for the $9 Power BI plan. No Idea why they are doing that.
Secondly, I no longer have access to that account. It was a business email, and the business closed down. However, It is still taking money from my account. As I can't login, I need to speak to someone, but all their system are endless bot loops.
Greg_Deckler Any idea how I can speak to someone at Power BI to solve this issue?
- Greg_Deckler
jacques_412 You could check the Issues forum here:
https://community.powerbi.com/t5/Issues/idb-p/Issues
And if it is not there, then you could post it.
If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".
