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mjsystemss's avatar
mjsystemss
Icon for Resolver II rankResolver II
1 month ago
Solved

Gateway issues

Hi, My gateway has been down but I am listed as connection creator and Resharing. I have 2 other people listed as admin and I dont have access to admin portal.  The gateway is not reachable but t...
Need Help
  • mjsystemss's avatar
    mjsystemss
    1 month ago

    Yes the problem was the infrastructure. The Database ran out of space and so whenw gateway tried to connect it either times out and shows Gateway unreachable. The space in DB is increased and gateway is back online

rajendraongole1's avatar
rajendraongole1
Icon for Super User rankSuper User
1 month ago

Hi mjsystemss​ -Since you are not a Gateway Administrator, you can ask one of the gateway admins to check the gateway status from Manage connections and gateways and, more importantly, check the gateway server itself. Once the infrastructure is restored, I would validate in this order:

VM/Server → Gateway Windows Service → Gateway connectivity → Data source connectivity → Power BI connection → Dataset refresh                                                                                                           This helps isolate whether the root cause is the infrastructure, gateway service, network/firewall, datasource, or Power BI configuration.

Hope this helps,