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mjsystemss's avatar
mjsystemss
Icon for Resolver II rankResolver II
1 month ago
Solved

Gateway issues

Hi, My gateway has been down but I am listed as connection creator and Resharing. I have 2 other people listed as admin and I dont have access to admin portal.  The gateway is not reachable but t...
Need Help
  • mjsystemss's avatar
    mjsystemss
    1 month ago

    Yes the problem was the infrastructure. The Database ran out of space and so whenw gateway tried to connect it either times out and shows Gateway unreachable. The space in DB is increased and gateway is back online

maruthisp's avatar
maruthisp
Icon for Super User rankSuper User
1 month ago

Hi mjsystemss​,
Please check the below:
1. Check the Virtual Machine/Server is running
2.Check On-premises data gateway service is running
3.If the service has stopped, restart it
4.Open the On-premises Data Gateway application on the server and check its connection status.
5.Check the service principal/password is correct and connection is working.
6.Once the gateway is online, test the data source connection in Power BI Service under Settings ==> Manage connections and gateways.

Best Regards,
Maruthi
LinkedIn - http://www.linkedin.com/in/maruthi-siva-prasad/
X            -  Maruthi Siva Prasad - (@MaruthiSP) / X