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kvierra's avatar
kvierra
New Member
6 years ago

gateway installation

Windows 10 Pro.   When I try to install the on premises gateway, I get a message that the 'install failed'.  No more information.  

 

I am able to install in personal mode, but get the message 'Gateway is configured correctly but is unreachable due to local network connectivity problems'.

 

I can ping the SQL server from this machine.  The firewall is turned off.  I have tried uninstalling and re-installing (Nov 2019 version of gateway).  I can also open PowerBi Desktop from the same machine and do a refresh of the data and publish.   .Net version is 4.8.  

 

Gateway worked for about a month before it stopped refreshing.  I then tried to upgrade the gateway to solve the issue and am running into the issues above.  Any ideas would be greatly appreciated.  

Need Help

1 Reply

  • v-xuding-msft's avatar
    v-xuding-msft
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi kvierra ,

    Do you use any anti-virus software? If yes, please check if it is out of date.  You can either update the anti-virus installation, or disable anti-virus only for the duration of the gateway installation to complete, then re-enable anti-virus.

     

    You can try to follow these steps to re-install gateway.

    1. Uninstall the gateway.

    2. Delete the following folder.

      c:\Program Files\On-premises data gateway
    3. Reinstall the gateway.

    4. Optionally apply the recovery key to restore an existing gateway.

     

    Best Regards,

    Xue Ding

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.