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Anonymous's avatar
Anonymous
Not applicable
4 years ago

Export PDF issue

Hello. i am facing an issue regarding export PDF issue. we have a report using image pro by CloudScope, we have run this report more than 1 year and no issue reported, starting from yesterday, we ca...
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Anonymous's avatar
Anonymous
Not applicable
4 years ago

sorry question again. i have changed the control from Image Pro to image grid, the image on pdf is change from blank to error.

 

v-zhangti's avatar
v-zhangti
Icon for Community Support rankCommunity Support
4 years ago

Hi, Anonymous 

 

When I retest image pro, it can be exported normally without blank. I suggest you change your account or browser to try exporting and testing.

 

Best Regards

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    Thanks again for your reply. Yes I changed the account and browser , but unfortunately the same issue still exist on the exported PDF file. By the way I did tested the image grid, but it looks like it's not the certified visual. Very strange thing is the visual we have used more than 1 year and we don't change anything, the issue happened on the last Thursday without any change.

    • v-zhangti's avatar
      v-zhangti
      Icon for Community Support rankCommunity Support
      4 years ago

      Hi, Anonymous 

       

      In a case like the one you describe, this side failed to reproduce the issue. You can go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

       

      Best Regards,

      Community Support Team _Charlotte

      If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.