Forum Discussion
Email subscriptions
I haven't received screenshots of my reports in Power BI. I made a subscription and then refreshed data set, but didn't receive an e-mail. Please help!
10 Replies
Maria_Koroleva,
I test email subscription in Power BI Service, everything works well.
In your scenario, we need to verify if you are a pro trial user. Currently, pro trial user can’t get any emails, this is a known issue and the team is working on a fix.
However, if you have pro license, and you don’t get email, please check that if you hit any limitations described in this article. Also check that if your company email filter blocks the emails from [email protected]. There is a similar thread for your reference.
Regards,
LydiaYes, I'm a pro trial user. When it will be fix and how i can get information about it?
Once the issue is fixed, I will post back.
Regards,
Lydia
Has this been addressed? There are a few of us at my company who have noticed we are not receiving email updates anymore.
Maria_Koroleva andymc123，
ETA of this issue is September 6th.
Regards,
LydiaThanks Lydia - is there anything special that I need to do? I use the Power BI Desktop to refresh data, and I am still not receiving emails when data is updated. I did just update to the latest version of Power BI Desktop x64 today. I use the Publish button and it replaces the dataset in My Workspace. This particular dashboard is shared with 25 people, and several have expressed interest in the subscription feature so that they can be alerted when data has been updated.
andymc123 Maria_Koroleva,
I am able to use the email subscription feature using a pro trial account. In your scenario, please ensure that you have set schedule refresh for your dataset successfully.
Regards,
Lydia
