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jeaninnes's avatar
jeaninnes
Frequent Visitor
9 years ago

Desktop Version - report built with Dynamics 365 - refresh issue

Hi there,    I have built a report on the desktop version.  I connect to Dynamics 365 online for all my queries.  Once I have built this report, I can refresh it no problem.    When I then give t...
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GilbertQ's avatar
GilbertQ
Icon for Super User rankSuper User
9 years ago

Hi jeaninnes

 

When you say the other users get an error, what error do they receive?

And when you mention that when you sit with them and step through each query it then works, are you using your own login, or their login?

  • jeaninnes's avatar
    jeaninnes
    Frequent Visitor
    9 years ago

    • jeaninnes's avatar
      jeaninnes
      Frequent Visitor
      9 years ago

      See above as a screen shot of what one of the users receives.  The scenario is that I have provided a desktop version file to another user.  That user has then opened the file themselves & tried to refresh.   So they are using their own log in. 

       

      I generally use skype to see what they are doing - so when I say that I'm walking them through it, I am using skype to tell them what steps to take.

       

      From the errors that are coming up, it looks like some of the queries are not loading because of errors with other queries - so hence my question, does it matter what order they are listed in?

      • v-yulgu-msft's avatar
        v-yulgu-msft
        Icon for Microsoft Employee rankMicrosoft Employee
        9 years ago

        Hi jeaninnes,

         

        Did error persist if users refresh the queries one-by-one manually?

         

        What steps did you take that could resolve the error?

         

        Regards,
        Yuliana Gu