Forum Discussion
Advocate IIDesktop hangs on splash screen "Initializing model"
I resolved this issue by uninstalling and manually removing the folder c:\Program Files\Microsoft Power BI Desktop.
The issue seems to be that the uninstall was not removing the folder completely.
Note that when I installed after uninstall, I got this message after clicking Finish with Launch selected:
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
Lin,
Thanks for your reply. I had re-installed it previously without success, but you inspired me to try again with uninstalling, and that seems to be the trick. This machine has had many version of desktop, so perhaps something from long ago was confusing the new install.
Tom
Community Supporthi, tlaresch
It seems rarely happen this issue.
here is a similar issue for you refer to:
and I think if the background didn't turn off the process or service did not start for the VM.
If it meets the minimum requirements, you may try to reinstall the system for it.
Best Regards,
Lin
Advocate III resolved this issue by uninstalling and manually removing the folder c:\Program Files\Microsoft Power BI Desktop.
The issue seems to be that the uninstall was not removing the folder completely.
Note that when I installed after uninstall, I got this message after clicking Finish with Launch selected:
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
Lin,
Thanks for your reply. I had re-installed it previously without success, but you inspired me to try again with uninstalling, and that seems to be the trick. This machine has had many version of desktop, so perhaps something from long ago was confusing the new install.
Tom