Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
4 years ago

Data Refresh for premium users

I have a premium account and i cant refresh my data more than 8 times a day. Rarely, days before i could set refresh of 15 minutes, but today i only can set 8 times per day. 

 

Any suggestions?

Thanks in advance 

Need Help

2 Replies

  • VijayP's avatar
    VijayP
    Community Champion
    4 years ago

    Anonymous 

    IF you are using premium account , is this PPU or PRO. 

    For regular PRO account you can set 8 Times only ( there is no 15 minutes interval at all)

    For PPU ( Premium per user ) license and the PRO users attached to Premium Capacity Tenant can set 48 Times in day ( Half hour intervals) ! Beyond this no other choice

    • bcdobbs's avatar
      bcdobbs
      Community Champion
      4 years ago

      You might also want to check the workspace itself is set in premium per user mode. You can have a Ppu licence but still have the workspace set as just pro.