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WBscooby's avatar
WBscooby
Icon for Helper III rankHelper III
2 years ago

Dashboard will not load

Hi   Hoping for some advice.   I have a dashboard that I have been working on for several months. I closed and saved the dashboard and the next day it would not load. IT ran some Microsoft update...
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Anonymous's avatar
Anonymous
Not applicable
2 years ago

Hi WBscooby 

 

It is not possible to determine the exact cause based on the information you have provided so far. Can you provide more detailed information? For example, what updates did IT make to Power Bi? Is it the whole dashboard that won't load or a particular report in the dashboard that won't load? 

 

If it's a specific report that won't load, you can check to see if there's a problem with the gateway configuration of the semantic model for that report.

 

Best Regards,
Community Support Team _Yuliax

WBscooby's avatar
WBscooby
Icon for Helper III rankHelper III
2 years ago

Hi

 

Thanks for your reply. Unfortunately, I don't really have much additional informatin. The dashboard itself won't load. It hangs on the 'working on it' message.
IT Helpdesk do not provide any detail on updates. They roll out Microsoft updates to all users on an adhoc basis which usually include any updates to software etc.

Thank you