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shzaidi's avatar
shzaidi
Icon for Helper I rankHelper I
6 years ago

Cannot start desktop - Failed to connect model

I cannot start desktop, it is showing error failed to connect model. Anybody can help me how to resolve this problem. Even on a new blank report same error. This error is showing up after I updated latest version today. I go back to my older version things are fine what is the problem in new version.

Need Help

2 Replies

  • shzaidi's avatar
    shzaidi
    Icon for Helper I rankHelper I
    6 years ago

    Here is the error detail

    Feedback Type:
    Frown (Error)

    Error Message:
    We weren't able to connect to the model.

    Stack Trace:
    at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
    at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
    at Microsoft.PowerBI.Client.Program.<>c__DisplayClass1_0.<Main>b__1()
    at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
    at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)

    Stack Trace Message:
    We weren't able to connect to the model.

    Invocation Stack Trace:
    at Microsoft.Mashup.Host.Document.ExceptionExtensions.GetCurrentInvocationStackTrace()
    at Microsoft.Mashup.Client.UI.Shared.StackTraceInfo..ctor(String exceptionStackTrace, String invocationStackTrace, String exceptionMessage)
    at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.GetStackTraceInfo(Exception e)
    at Microsoft.PowerBI.Client.Windows.Telemetry.PowerBIUserFeedbackServices.ReportException(IWindowHandle activeWindow, IUIHost uiHost, FeedbackPackageInfo feedbackPackageInfo, Exception e, Boolean useGDICapture)
    at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.<>c__DisplayClass14_0.<HandleException>b__0()
    at Microsoft.Mashup.Client.UI.Shared.UnexpectedExceptionHandler.HandleException(Exception e)
    at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)
    at Microsoft.PowerBI.Client.Program.Main(String[] args)


    PowerBINonFatalError:
    {"AppName":"PBIDesktop","AppVersion":"2.82.5858.641","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenError","Error":"Microsoft.PowerBI.Client.Windows.AnalysisServices.InvalidDynamicPortException","MethodDef":"HandleError","ErrorOffset":"76"}

     

  • Icey's avatar
    Icey
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi shzaidi ,

     

    First, please refer to this document to try to resolve the issue.

     

    If it doesn't work, please share us more details, such as:

    • What is the system of your device?

    I found that someone reported such a problem: Power BI Desktop - Error Opening Power BI Desktop June 2020, on Windows 7 64bit.

    If your device system is Windows 7 64bit, it may be the same issue as yours. I'll update in time,

    If not, it is suggested to create a support ticket to get technical support.

     

     

    Best Regards,

    Icey

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.