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TynaDD's avatar
TynaDD
New Member
4 years ago
Solved

Blank Map - not firewall or cache issue

Hi all!

I was trying to use the map visualisation using a post code (data was categorised) and the map i just a blank screen.

I know it's not a firewall issue because bing maps does work on Excel
The usually suggested clearing of cache didn't help either
Finally I saw someone suggest to turn off the "Power BI Desktop infrastructure update", which didn't work either.

Any ideas are much appreciated!  Thank you

 

Need Help
  • v-luwang-msft's avatar
    v-luwang-msft
    4 years ago

    Hi TynaDD ,

    In my tests, when my Power BI Desktop is not logged in to any account, it shows a blank, the same as you.

     

    And when I login a account,it will be the below:

    Logging out of the account again and opening the file again.

    allow this:

     

    And if you use an account in a talent,need administrator to check the below:

    Did I answer your question? Mark my post as a solution!


    Best Regards

    Lucien

3 Replies

  • v-luwang-msft's avatar
    v-luwang-msft
    Icon for Community Support rankCommunity Support
    4 years ago

    Hi TynaDD ，

    In my tests, there are no problems so far, refer:

    Can you pls provide your pbix file, remembering to delete confidential data, I will test your file locally.Also you can try entering my data and see if you get yi'zhi in the map.

     

     

     

    Best Regards

    Lucien

    • TynaDD's avatar
      TynaDD
      New Member
      4 years ago

      Thank you for your help, I'm afraid your postcode doesn't work for me either, I don't believe any postcodes work at all actually, just the same totally blank box.
      I just created a file with 2 example UK postcodes here, once again just a blank screen for me
      PBIX  

  • v-luwang-msft's avatar
    v-luwang-msft
    Icon for Community Support rankCommunity Support
    4 years ago

    Hi TynaDD ,

    In my tests, when my Power BI Desktop is not logged in to any account, it shows a blank, the same as you.

     

    And when I login a account,it will be the below:

    Logging out of the account again and opening the file again.

    allow this:

     

    And if you use an account in a talent,need administrator to check the below:

    Did I answer your question? Mark my post as a solution!


    Best Regards

    Lucien