Forum Discussion
Unable to Submit a Microsoft Fabric Technical Support Ticket: Only 'Add New Contract' Available
Hello Microsoft Fabric Community,
I am seeking assistance with accessing Microsoft Fabric technical support for an unresolved Dataflow Gen2 authentication issue.
I have an existing discussion covering the complete technical investigation, troubleshooting history and diagnostic results:
Dataflow Gen2 Lakehouse connection fails with AADSTS70008 | Original Discussion
Rather than repeating the entire troubleshooting history, I am opening this focused discussion to seek help with the remaining support-access issue.
1. Brief technical background
My original Dataflow Gen2 connection to LakeHouse_Training in the Nikolai_Schuler_Udemy workspace fails with:
AADSTS70008: The provided authorization code or refresh token has expired due to inactivity.
Attempts to update credentials or create a new connection to the original Lakehouse also result in an Invalid credentials message.
I completed a clean-room diagnostic test using the same Microsoft Entra tenant, organizational account and Fabric trial capacity.
The results were:
- Created a new workspace: Fabric_OAuth_Diagnostic.
- Created a new Lakehouse: LH_OAuth_Diagnostic.
- Created a new Dataflow Gen2: DF_OAuth_Diagnostic.
- Successfully established a fresh Organizational account connection.
- Successfully imported CSV data and loaded it into a new Lakehouse table.
- The Dataflow execution completed in approximately 22 seconds.
However, connecting to the original LakeHouse_Training from the same diagnostic environment continues to fail.
This indicates that the issue appears to be specific to the original Lakehouse or its connection/authentication path. The underlying root cause remains unconfirmed.
2. Microsoft Fabric technical support access issue
I attempted to obtain technical assistance through the official Microsoft Fabric Support portal and the Contact Support option in Power BI/Fabric.
However, the Support plan dropdown only displays:
Add new contract
The Microsoft Fabric Subscription option is missing, and I cannot proceed with submitting a technical support request.
My environment:
- Microsoft Fabric trial capacity.
- Fabric Free per-user license.
- Organizational member account in a Microsoft Entra tenant.
- Global Administrator permissions in the Entra tenant.
I do not have a Unified or Premier support contract.
I also previously submitted an Azure Basic Support request for this issue, but it was closed because technical break-fix support is not covered by that plan.
3. Microsoft documentation
According to Microsoft's current documentation, users with a Fabric Free license can create support tickets for Fabric products.
The documentation also states that the support-plan selection can be made using Microsoft Fabric Subscription or a Unified/Premier support plan. The Add new contract option is intended for users who already have a Unified or Premier contract that is not listed.
Documentation:
https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket
Unfortunately, my support form does not display the documented Microsoft Fabric Subscription option.
4. Assistance requested
Could someone from Microsoft Fabric Support or the Community Support team please clarify:
- Why is the Microsoft Fabric Subscription option missing from the support-plan dropdown?
- Is there any additional prerequisite or account configuration required for a Fabric Free user with an active trial capacity to submit a technical support ticket?
- Is there an alternative route to obtain a technical escalation for this Dataflow Gen2/Lakehouse connection issue?
I would particularly appreciate assistance from a Microsoft Fabric employee or someone who can route this to the appropriate Data Factory or Lakehouse connector support team.
I can provide the detailed Entra sign-in logs, trace IDs, correlation IDs, timestamps and other diagnostic information privately if required.
Thank you for your time and assistance.
3 Replies
v-aatheequeCommunity Support
Thank you for sharing the details. I understand that you have already attempted to raise a Microsoft Fabric technical support ticket and completed the troubleshooting steps but the issue persists.
Since the support ticket submission process itself appears to be blocked, I recommend checking with your Fabric or Microsoft 365 administrator to confirm whether the appropriate support permissions and support plan are available. If the issue continues, please refer to the official Microsoft Fabric and Power BI support options for alternative contact options.
Hi v-aatheeque ,
Thank you for responding.
My organizational account already has the Global Administrator role in Microsoft Entra. However, the Fabric Contact Support form only displays "Add new contract". The "Microsoft Fabric Subscription" option is missing.
Could you please check whether a separate Fabric Administrator role or any tenant-level setting is required for this option to appear?
Alternatively, could you help route this to the appropriate Microsoft support team to investigate why the documented support option is unavailable?
I can share the screenshot of the support form if needed.
Thank you!
Shubham_rai955Super User
Based on your description, the issue seems to be with support eligibility or the support portal configuration rather than your Fabric setup.
One thing worth checking is whether your trial capacity is associated with the same tenant and account you are using to access the support portal. Also, having Global Administrator permissions in Entra ID does not automatically grant access to every Microsoft support channel.
Since the documentation mentions Fabric Free users being eligible to raise support requests, I would suggest contacting Microsoft through the Fabric community support channel and sharing screenshots of the missing support-plan option.
It would be good to get confirmation from the Microsoft team on whether this is an account-specific limitation or an issue with the support portal.
