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neilson6913's avatar
neilson6913
Frequent Visitor
5 years ago

The iPhone ios14 version does not log on to the embedded web page?

Hello. Since my power bi report is embedded in the official website and authorized to the designated guests can go up to browse, pc/mac and android phone are very smooth to log in, while the iPhone version of ios14 can not be successfully signed in,but iphone ios12 version can be loged in, can you solve the problem? thanks!!

 

https://www.youtube.com/watch?v=nuPPs42BPFA 

 

12 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi neilson6913,

    It seems like you faced some issues accessing the power bi embedded content with new version ios systems. Did this issue only appear when you use the higher version ios system web browser? 
    If this is a case, I'd like to suggest you use fiddler to trace the steps and requests of the detailed operations and share some detailed information here to help us clarify your scenario: (notice: please remove the sensitive data before share)

    Capture Traffic from iOS Device 

    BTW, if you use other types of web browsers, did this issue appears again?

    Regards,

    Xiaoxin Sheng

  • neilson6913's avatar
    neilson6913
    Frequent Visitor

    Hi XiaoXin

    Other versions of the browser are all right, only ios14 can not log in,

    I have provided you with information through Fiddler, and then please help solve it, thank you!

    A SSLv3-compatible ClientHello handshake was found. Fiddler extracted the parameters below.
    
    Version: 3.3 (TLS/1.2)
    Random: 9F AE 08 A5 82 4D E1 74 17 D0 C4 CF D0 2B 85 F9 BC 36 39 52 69 42 C9 1F 58 E7 B1 60 36 F8 37 EC
    "Time": 2057/9/27 下午 05:47:11
    SessionID: D4 DA BC 4E F5 A2 79 30 DA 3E F9 D9 5A 3E E9 65 5C EA FC 7B 27 81 BD FB 80 23 7C 5E 3B 92 75 02
    Extensions: 
    	grease (0xcaca)	empty
    	server_name	app.powerbi.com
    	extended_master_secret	empty
    	renegotiation_info	00
    	supported_groups	grease [0x1a1a], x25519 [0x1d], secp256r1 [0x17], secp384r1 [0x18], secp521r1 [0x19]
    	ec_point_formats	uncompressed [0x0]
    	ALPN		h2, http/1.1
    	status_request	OCSP - Implicit Responder
    	signature_algs	ecdsa_secp256r1_sha256, rsa_pss_rsae_sha256, rsa_pkcs1_sha256, ecdsa_secp384r1_sha384, ecdsa_sha1, rsa_pss_rsae_sha384, rsa_pss_rsae_sha384, rsa_pkcs1_sha384, rsa_pss_rsae_sha512, rsa_pkcs1_sha512, rsa_pkcs1_sha1
    	SignedCertTimestamp (RFC6962)	empty
    	key_share	00 29 1A 1A 00 01 00 00 1D 00 20 21 9E 0A D7 D5 6E 5F B8 A6 AF 8F AC 38 2D D0 B0 2E C8 3C 67 C7 CB 59 D7 16 97 E4 1D BE 6E 68 6C
    	psk_key_exchange_modes	01 01
    	supported_versions	grease [0xa0a], Tls1.3, Tls1.2, Tls1.1
    	grease (0xeaea)	00
    	padding		186 null bytes
    Ciphers: 
    	[8A8A]	Unrecognized cipher - See https://www.iana.org/assignments/tls-parameters/
    	[1301]	TLS_AES_128_GCM_SHA256
    	[1302]	TLS_AES_256_GCM_SHA384
    	[1303]	TLS_CHACHA20_POLY1305_SHA256
    	[C02C]	TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384
    	[C02B]	TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256
    	[CCA9]	TLS_ECDHE_ECDSA_WITH_CHACHA20_POLY1305_SHA256
    	[C030]	TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
    	[C02F]	TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
    	[CCA8]	TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256
    	[C024]	TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384
    	[C023]	TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256
    	[C00A]	TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA
    	[C009]	TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA
    	[C028]	TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
    	[C027]	TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
    	[C014]	TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
    	[C013]	TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
    	[009D]	TLS_RSA_WITH_AES_256_GCM_SHA384
    	[009C]	TLS_RSA_WITH_AES_128_GCM_SHA256
    	[003D]	TLS_RSA_WITH_AES_256_CBC_SHA256
    	[003C]	TLS_RSA_WITH_AES_128_CBC_SHA256
    	[0035]	TLS_RSA_WITH_AES_256_CBC_SHA
    	[002F]	TLS_RSA_WITH_AES_128_CBC_SHA
    	[C008]	TLS_ECDHE_ECDSA_WITH_3DES_EDE_CBC_SHA
    	[C012]	TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA
    	[000A]	SSL_RSA_WITH_3DES_EDE_SHA
    
    Compression: 
    	[00]	NO_COMPRESSION
    
    

      

    FiddlerGateway: Direct
    StartTime: 15:04:10.397
    Connection: close

     

     

    • Anonymous's avatar
      Anonymous
      Not applicable

      Hi neilson6913,

      I think it should more relate to the compatibly of the higher version ios web browser, you can contact to power bi team with these detailed trace logs to help them fix this more quickly.

      submit a support ticket

      Regards,

      Xiaoxin Sheng

      • Anonymous's avatar
        Anonymous
        Not applicable

        neilson6913 
        I have the same issue.

        Did you submit the issue to the support team?

        Could you post updates here?

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hello all!

    Any updates on this topic?

    • neilson6913's avatar
      neilson6913
      Frequent Visitor

      Not yet, the pbi engineers are still working on it. It will take a while to resolve.

  • Hi, is there any news on this topics? We are also having this problem in our projects