help calculation

Hi rakelvillanueva,

Thank you  for reaching out to the Microsoft fabric community forum.

I would also take a moment to thank wardy912 , techies, Greg_Deckler for actively participating in the community forum and for the solutions you’ve been sharing in the community forum. Your contributions make a real difference.

See if your Date table is marked as a Date Table and linked properly to the ticket table using the Opened Date and If the  closed / resolution Date is in another table, make sure both tables are related correctly so the formula can read both dates.

First test the formula without any slicers or extra filters. If it gives correct results, then try adding your group slicer.

If it still doesn’t work with the group slicer, the formula may need a small change so it keeps that filter active.

Hope this helps if you have any queries we are  happy to assist you further.
Best Regards,
Harshitha.