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selinozdemirpbi's avatar
selinozdemirpbi
New Member
3 years ago
Solved

Average answer time for chat messages

Hi, i want to find average answer time for a spesific group. 

Receivers may be change, i should examine all conversations seperately. 

 

Table is like that:

sender_idreceiver_iddate-hourspesific_group
2101.01.2022 09:00No
1201.01.2022 09.10Yes
1302.01.2022 10:00Yes
3102.01.2022 13.00No
1302.01.2022 13.30Yes
5602.02.2022 15.00Yes
6502.02.2022 15.30No
5602.02.2022 15.40Yes

 

for ex, sender 1's average answer time is 10 minutes from the conversation with 2 and 30 minutes from the conversation with 3. 

It means that average answer time for 1 is 20 minutes. 

And for number 5, average time is 10 minutes.

 

I hope I have been able to explain, thank you 

If it's too complicated I'm open for another approximate solutions

@DateTime Functions
Average of a result
Date Time
DATEDIFF
DAX&Power Query
hourly calendar
  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi selinozdemirpbi ,

    Please have a try.

    Measure =
VAR _a =
    SUMMARIZE (
        'Table',
        'Table'[sender_id],
        'Table'[receiver_id],
        "Time",
            DATEDIFF (
                MAXX (
                    FILTER (
                        ALL ( 'Table' ),
                        [sender_id] = EARLIER ( 'Table'[receiver_id] )
                            && [receiver_id] = EARLIER ( 'Table'[sender_id] )
                            && [spesific_group] = "No"
                    ),
                    [date-hour]
                ),
                MAX ( 'Table'[date-hour] ),
                MINUTE
            )
    )
RETURN
    AVERAGEX ( _a, [Time] )

     

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    If it does not help, please provide more details with your desired output and pbix file without privacy information (or some sample data) .

     

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    Community Support Team _ Rongtie

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1 Reply

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi selinozdemirpbi ,

    Please have a try.

    Measure =
VAR _a =
    SUMMARIZE (
        'Table',
        'Table'[sender_id],
        'Table'[receiver_id],
        "Time",
            DATEDIFF (
                MAXX (
                    FILTER (
                        ALL ( 'Table' ),
                        [sender_id] = EARLIER ( 'Table'[receiver_id] )
                            && [receiver_id] = EARLIER ( 'Table'[sender_id] )
                            && [spesific_group] = "No"
                    ),
                    [date-hour]
                ),
                MAX ( 'Table'[date-hour] ),
                MINUTE
            )
    )
RETURN
    AVERAGEX ( _a, [Time] )

     

    How to Get Your Question Answered Quickly 

     

    If it does not help, please provide more details with your desired output and pbix file without privacy information (or some sample data) .

     

    Best Regards
    Community Support Team _ Rongtie

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.