Advocate IIICall Center Insights
Key Insights: Out of the all Answered Calls, maximum calls were dropped around 5pm (13.55%) & 2pm (13.08%) where as 1pm the team observed highest call Answered & 6pm the Lowest. The queries for TECHNICIAN SUPPORT need to targeted where the company observed a 22% downfall in calls.
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- BimalSubhasis
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Can you share the source file?
- BimalSubhasis
This is part of forage.com. Login to their page and explore PWC Internship.
- BimalSubhasis
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- BimalSubhasis
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